Shipping and Return Policy
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Order and Shipping Policy
Occasionally, an item you order is not in stock and unavailable from any of our distributors to ship within the time specified for a particular item. When this happens, an authorization will be made against your credit card for the entire order amount. By default, any order containing Back-Ordered items will be held until we are able to ship your order in full and your credit card will not be charged until the item is ready to ship. This practice helps us keep our costs and the price extended to you as low as possible.
If you would like to have your "In-Stock" items shipped immediately, please contact us via email after placing your order at firstname.lastname@example.org. Please reference your order number in any correspondence. An additional shipping charge may apply to the split shipment. We will inform you of this and obtain your permission before proceeding in the manner.
If your entire order is being held due to one or more backordered items, we will only be able to hold the in-stock portion for 60 days. If the order qualified for free shipping, you can make a substitution to get your order total to the free shipping level -or- you can elect to pay shipping on the in-stock portion and have the backordered portion ship together for free when available.
Warranty and Return Policy
ALL RETURNS MUST BE PRE-AUTHORIZED BY TRAIN SETS ONLY. ANY RETURNS MADE WITHOUT A RETURN AUTHORIZATION NUMBER WILL BE REFUSED AT YOUR OWN EXPENSE.
Product Defects - Product does not work upon receipt
Sales Tax Policy
Train Sets Only collects and remits sales tax to states for which we are legally required to do so. Customers in other states may be required to pay Use Tax on their purchases as dictated by their respective state laws. Click here for further information.