Important Notes Regarding Shipments Outside the United States, Australia, Canada, and New Zealand
International Shipping Powered by FedEx Cross Border
FEDEX CROSS BORDER HAS STOPPED OPERATING. UNTIL WE FIND AN ALTERNATE SOLUTION, WE WILL ONLY BE SHIPPING TO ADDRESSES IN THE UNITED STATES, AUSTRALIA, CANADA, AND NEW ZEALAND.
We have partnered with FedEx Cross Border to service customers with addresses outside of these locations.
At checkout, choose your international destination from the country drop down menu. Once you select your country and attempt to checkout, you will be automatically transferred to FedEx Cross Border Secure Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, FedEx Cross Border will charge your credit card for the entire purchase. We will ship the goods to FedEx Cross Border's Global Distribution Facility where FedEx Cross Border will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.
Please note that the vast majority of our products are designed for use with 120V AC and come with a plug that is standard for North America. Use outside of this area will typically require an adapter and convertor, which are not items that we supply.
Important Notes Regarding Shipments to Australia, Canada, New Zealand, and APO/FPO Addresses
Payment
When shipping to addresses in these locations, we can ONLY ship to your billing address.
Because U.S. based automated address verification systems do not always work with international addresses, we may require additional information. We will contact you via email if this is necessary.
Tariffs, Duties, Fees
Customs, Brokerage Fees, Tariffs, and other charges may apply and be due upon receipt of your item. These fees are not included in the amount Train Sets Only collects from you. Please check with the carrier you would like to use prior to placing your order.
These charges are payable by you. If you fail to pay upon delivery and Train Sets Only is billed by the carrier, Train Sets Only will charge the credit card used at the time you placed your order.
Train Sets Only will in no way be responsible for these charges or those incurred due to your refusal. Any refusal of shipment will result in a charge to your credit card to cover any related loss on the part of Train Sets Only.
Defective Merchandise
While defects are not common they sometimes do occur. Defective items are to normally be handled directly with the manufacturer.
If you have trouble contacting or otherwise resolving the issue with the manufacturer, please contact us for assistance.
If it is necessary to return merchandise to us, we will issue you a return authorization. You are responsible for all return shipping charges and original shipping charges are non-refundable.
Shipment
Shipping charges for shipments to these locations are completely non-refundable under any circumstances, including defective merchandise.
Delays of international shipments are not uncommon. Train Sets Only cannot be held responsible for such delays. The order and transaction is considered complete upon the merchandise being taken into possession by the shipping carrier (FedEx, USPS, UPS, etc.). Once shipped, an order cannot be cancelled. Any refused shipments will result in additional charges to your credit card to cover the cost of the return shipment.
